Refund policy

Return & Replacement Policy

At Wellness by Shen LLC, we're dedicated to ensuring your products arrive in perfect condition. However, we understand that sometimes items can be damaged during shipping. If your order arrives damaged, we're happy to offer a replacement under the terms outlined below.

Eligibility for Replacements (Damaged Items Only)

If you receive a damaged item, you can request a replacement by following these steps:

• Please notify us within 72 hours of your order's delivery.

• Email a clear photo of the damaged product. This is essential for proof.

• Email Wellness@byshen.com, including your order number and the photo attached.

Once we approve your claim, we'll promptly ship a replacement item at no extra cost.

Important Policy Notes

Please take a moment to review these crucial aspects of our policy:

No refunds will be issued. All sales are final.

Claims submitted after 72 hours of delivery will not be accepted.

This policy applies only to items that are damaged upon arrival. It does not cover other situations, such as dissatisfaction with a product or a change of mind.

Thank you for choosing Wellness by Shen LLC. We appreciate your understanding and support as we strive to provide the best possible service and products!